Book review of Assen, H., Cavagnaro, E., Losekoot, E. and Yeoman, I. (eds.) (2026). The Future of Hotels: Creating What’s Next. Channel View Publications. 344 pp. ISBN: 978-1-84541-970-7.

Abstract

The Future of Hotels, edited by Hanneke Assen, Elena Cavagnaro, Erwin Losekoot and Ian Yeoman, is a multi-author volume with 18 chapters and it reads most clearly when organised around three technological strands: (1) automation and robotics in hotels, (2) datafication – personalisation, pricing, and data-driven marketing, and (3) technologies linked to design, immersion, and the hotel as a “smart” system, including sustainability. Taken together, the technology chapters offer a solid, practical basis for thinking about implementation – how these ideas can be built, integrated, and managed inside real hotel operations.